Boots Kitchen Appliances

Boots customer service was brilliant but Hotpoint let them down with their stock availability.

Tried to buy a Washer Dryer. Delivery people failed to turn up at the agreed time (twice), the item was damaged when unpacked and there was not enough room on the van to take the old machine I had paid them to take away. Customer support well below the standard I would expect.

I ordered a new washing machine for my mother. The delvery boys refused to fit it as there was a problem (installation had been paid for as an optional extra). She rang me and they were so arrogant they would not talk to me but got back in the lorry and drove off. The new machine was left abandoned in the living room. I made a mistake by not preparing the area quite right but having been given four different delivery dates I would suggest they also make mistakes. How very self-righteous?

I had a reminder call to confirm & the driver & co were very helpful & kind in unpacking & putting in situ. Excellent.

GOOD

There was a problem with the delivery company. Despite being told in advance that the appliance was required to be delivered upstairs, the staff resolutely refused to do so, and just left it, fully packaged, at the front door. That excepted, the service from Boots was excellent.

An excellant service

We are so pleasantly surprised at the communication that we have recieved, it has been first class as it was so much easier than purchasing in a retail shop as you kepted us fully informed of every progress, shops would not do this or even follow up an order. Thank you so much for a really pleasant shopping experience.

Washing machine not yet delivered although kept up to date with progress.

I found Boots Appliances very efficient friendly and competent.

I found shoppng at boots, straight forward. Goods arrived on time and were in perfect condition!

Delivery was delayed because the appliance had not been sent up to the regional depot. I did not like to be asked if 'that's all right for you', when someone from customer services rang on the day I was expecting delivery to be told it was not going to arrive. Obviously it's 'not all right' when you have had to take a day off work for delivery and have a disconnected cooker in the middle of your kitchen with no idea at that point when you would be able to cook again or when delivery would occur. The service after that point was very good, and delivery happened a week later more or less as planned, although the delivery people did arrive earlier than the allotted time which was a little inconvenient.

Boots kept me in touch with the progress of the order by telephone and contacted the manufacturer on my behalf for a missing fitting. I was so pleased with the experience that I have recommended it to a number of friends.

I have found it to be a very efficient system and would definitely use again and recommend to others.

easy to order, excellent delivery

We appreciated being well informed about the delivery date and time. Customer service was exceptional.

Excellent service. They kept me wellinformed throughout.

Very well organized, efficient and accurate.

Excellent - easy to use web site. Competetive price. Quick responce by emails advising item in stock and of delivery time. Contacted the night before by telephone and given 4 hour delivery time slot. Delivered on time and in good condition. Cannot fault the service in any way. Will definitely use again and recommend to others.

The ordering process was simple. The prices were good. The contact from Boots was also good. However, 3 of the articles were delayed. Although initially told 2 weeks delay and articles were ready quicker. Unfortunately, delivery let them down. The fridge / freezer did not arrive when expected. The telephone customer service from the delivery firm was poor. I am waiting to see if there is a satisfactory resolution. The remaining articles are due to be delivered next week. The two items I have received are so far fine. The delivery drivers were very helpful.

excellent service,no delays.Would definatley buy from again

Good quality products and excellent delivery service.

Ordering was easy and was followed through til delivery so overall very good.

Good prices for standard products. Needed too many follow up phone calls from Boots KA for what should have been an on-line purchase.

The web page states 'delivery up to 7 days'. I ordered on Jan 16 (week 3) and was told by phone that the item has to be ordered from Hotpoint and delivery will be 10-14 days. I accepted. Twice I was told delivery will be towards the end of week 5. I'm now told that confirmed delivery will be on Feb. 12 (week 7) after enquiring twice, by phone and email. Complaint lodged with Boots.

A problem-free transaction... would be happy to recommend this company to others

Excellent service with a prompt phonecall giving the delivery date, followed by a phonecall on the evening before delivery giving a 4 hour delivery slot. The only problem was that the delivery men refused to take away the packaging as promised. Phoned the customer service number to report this and was immediately promised a refund of the delivery charge.

attitude to a small problem was unacceptable

My only complaint was that i did not receive an email confirmation once I'd placed the order as promised However, when i phoned to query this, the service i received was excellent and then everything else fell into place extremely well. I would definitely recommend the Boots Appliances company to friends - the prices were very good too

excellent service and wa kept informed at all times as to the delivery of the TV